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Positive Attitude. A restaurant manager handles customer service issues, food supply and quality and staffing. They spend most of their shifts moving between the front of house and the kitchen. A restaurant manager may also interact with tables. A daily business review report allows restaurant managers to build a history of their business. There are several local certification programs such as Alaska’s Training for Alcohol Professionals (TAP) certification and Washington’s Mandatory Alcohol Server Training permit. As with food safety certification, students must pass an examination to show their understanding of the coursework and receive certification. They may use creativity to boost sales and encourage more diners to visit their establishments. Some cities or states require restaurant managers to gain certification in food safety or to serve alcohol. A restaurant floor manager is responsible for helping the restaurant meet service, sales, and profit objectives along with supervising and directing associates in daily work activities. As restaurants serve customers in the evenings and weekends, restaurant managers often work long hours. Read on to learn more about the duties that come with being a general manager in a restaurant. Some of the common responsibilities of restaurant managers include: Hiring staff: Restaurant servers are responsible for employing front-of-house staff and, in many restaurants, kitchen staff. Span of Control. They dress professionally and appear at ease performing simple tasks, such as asking customers about their dining experience or honoring coupons. A restaurant manager, also called a food service manager, oversees food preparation, human resources, customer service, and administrative organization for a restaurant. They also order new items when stocks are low to ensure the restaurant runs seamlessly. The Bureau of Labor Statistics (BLS) says those employees tend to work more regular hours. Restaurant Manager Job Description Example. This restaurant general manager sample job description can assist in your creating a job application that will attract job candidates who are qualified for the job. Most restaurant managers have at least a high school diploma or a General Education Diploma. From solving customer service issues to performing quality control on entrees, there’s nothing they don’t do. Problem-solving skills: Restaurant managers often use their creativity to ensure customer satisfaction, motivate employees and develop new strategies. You may also like to consider one of the following related careers: The information on this site is provided as a courtesy. But restaurant managers are also required to handle incidental tasks, such as addressing equipment malfunctions, hiring and firing employees and dealing with food safety inspections. They are also available to answer questions employees have and resolve complex concerns from patrons. Restaurant Managers ensure restaurants run smoothly and efficiently. Restaurant managers do not have any set training requirements, although an associate's or bachelor's degree in restaurant management may … He or she may also be responsible for training wait staff and other employees, and is in charge of managing schedules. Certifications for alcohol service: There are several well-recognized national certification programs for the service of alcohol, including the ServSafe Alcohol Serving Certification, Training for Intervention ProcedureS (TIPS) Alcohol Server and Selling Certification and Way to Serve Interactive Alcohol Server Certification. If a smoothly running restaurant is the symphony, then the restaurant manager is the conductor. Strong leadership skills and good organization are some of the most important skills that help restaurant managers succeed. Restaurant managers receive a salary based on the standing of their restaurant, their location and their years of experience. Some restaurants are so large or busy that they employ various types of managers. A restaurant manager is someone who is the 'face' of a restaurant and whose main responsibilities are to deal with customer service issues as well as to ensure that the food quality coming out of the kitchen is the best it can be. Restaurant managers are critical to a business' success. Feel free to revise this job description to meet your specific job duties and job requirements. You have to make sure that everything behind the scenes is moving like a well-oiled machine, plus you also have to be certain customers are pleased enough with the food and service that they will be coming back. Restaurant managers typically work in the food industry for several years before being promoted to a managerial position. These certifications must be renewed every few years. As these roles require little formal qualification, many aspiring restaurant managers work in these positions while attending college. Some restaurants are so large or busy that they employ various types of managers. They could work small restaurants, hotels, resorts and any other establishment that serves food and drinks. Our busy Spanish tapas restaurant seeks an experienced restaurant manager to manage our front-of-house staff and establishment. He or she typically helps to hire, train, and schedule staff to … Restaurant Manager job description: Intro The restaurant manager fills a variety of responsibilities, including overseeing the daily operations of the restaurant and making sure all of the customers are satisfied. As a restaurant manager, your work will be much more than the typical 9-5 days. That's the image a manager is supposed to portray. Some managers even work seven or more days before finally getting a day off. Earn qualifications in business hospitality: Restaurant managers typically earn at least an associate’s degree in business hospitality. Supervising staff: Restaurant managers supervise employees to ensure they are handling food safely, following company policies and meeting quality and customer service standards. A restaurant manager oversees the day-to-day operations of the facility. The idea is to communicate what your business brings to the table and the opportunities you can provide new restaurant managers. Be consistent. Some programs require people certified in alcohol handling to complete ongoing education and examinations to renew their certification. Restaurant managers ensure patrons enjoy their dining experience and that the restaurant operates efficiently, profitably and to a high standard. Organizing staff schedules: Restaurant managers create employee rosters that ensure the restaurant is appropriately staffed at all times and workers are not overworked. This certification is mandatory in some parts of the United States. Gain experience in food service: Once they turn 16, aspiring restaurant managers can start working in the food service industry. This degree teaches aspiring managers about a variety of business and hospitality topics, including: Many schools help students access work placements that can provide practical experience before graduation. For example, a front of the house manager concentrates on the guests, guests areas and staff members that interact with the public, such as waitresses and hostesses. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. In either case, restaurant managers have a number of responsibilities in the day-to-day business of running a restaurant. Back of the house managers concentrate on menus, food and employees who work in the background such as chefs and maintenance workers. Customer service skills: Restaurant managers rely on customer service skills to ensure diners are happy. It can help analyze sales trends, payroll costs, and customer counts, and predict future sales. He or she also deals with any staffing issues and ensures that everything runs as smoothly and profitably as possible. A restaurant manager performs many duties within a work week. What Does a Restaurant Manager Do? Operations managers in this industry are likely to work closely with kitchen staff, dishwashing team, service members, bartenders, and host staff. In 2016, 308,700 people were employed in the U.S. as food service managers. New crises pop up in a restaurant at the … Felicia Dye graduated from Anne Arundel Community College with an associate's degree in paralegal studies. Managers of chain restaurants typically earn less than managers running acclaimed gourmet restaurants. Some tasks are expected. A restaurant manager is responsible for supervising the overall operation of a restaurant. Depending on what you're looking for, general managers could do everything from making sure day-to-day operations run according to plan to counting income and tracking expenses. Sometimes an owner acts as a restaurant’s general manager. Their efforts, which include effectively managing employees, are ultimately geared towards safeguarding the profitability of the restaurant. What does a restaurant manager do? Working with restaurant owners: Restaurant managers work closely with owners to meet revenue goals. It’s also important for restaurant managers to keep a positive outlook on the job. A restaurant manager is a person in charge of the daily operations of an eating establishment. Restaurant managers ensure patrons enjoy their dining experience and that the restaurant operates efficiently, profitably and to a high standard. Staff management: The restaurant manager is often responsible for hiring (and firing) employees. In addition to the long hours, restaurant managers' schedules commonly change and many do not have have set days off. They offer feedback about menu sales, staff procedures and operations and develop strategies to boost sales and reduce costs. Restaurant managers' schedules depend largely on the type of establishment they work for and the size of the management team. If an employee needs time off or has a complaint or question, the restaurant manager is typically going to be the point person. Organization: Restaurant managers rely on organizational skills to supervise several employees and perform other tasks during their shifts. Many pursue further study and gain an associate or bachelor’s degree in hospitality management. What is the Typical Work Week of a Restaurant Manager? Some of the common responsibilities of restaurant managers include: Regardless, management positions are usually full-time, which can mean over 50 hours per week. They know how to supervise and motivate employees and ensure all processes are being followed. Maintaining a safe work environment: Restaurant managers monitor the workplace for hazards and resolve them for the safety of staff and diners. Indeed is not a career or legal advisor and does not guarantee job interviews or offers. Many restaurant managers gain experience working in restaurants as kitchen hands, servers, dishwashers and bussers. Restaurant Manager are responsible for leading and managing restaurants. They act as a liaison between the front and the back of the house, managing all of the aspects of the restaurant. In some occupations, holidays mean a shortened work week, but that's not the case for restaurant managers since many establishments remain open. This degree, which teaches about business and the hospitality industry, takes two years to complete. They seek to provide customers with pleasant dining experiences that live up to brand standards. Many people take the following steps to become restaurant managers. Education and experience in the restaurant industry, a background in hospitality management and leadership qualities can all help restaurant managers exceed in their roles. A restaurant manager is responsible for handling any food and drink complaints. Restaurant Manager Duties and Responsibilities. For example, a front of the house manager concentrates on the guests, guests areas and staff members that interact with the public, such as waitresses and hostesses. But, if you're considering a restaurant management career -- don't be fooled. A back of the house manager knows she will need to place food orders, manage inventory and assist with food preparation. Depending on the manager they might also be in charge of making sure certain health and safety practices are followed. Monitoring inventory levels: Restaurant managers ensure the restaurant has enough tableware, condiments and ingredients. The manager plays a pivotal role in any restaurant. This includes ensuring that all waiting, serving, hosting, and kitchen operations are running to standard. A manager of the overall operations of a restaurant will be a part of every decision that is made, affecting each and every employee of the business. A four-year bachelor’s degree is more common. Food service managers earned a median annual salary of $50,820 in 2016, according to the U.S. Bureau of Labor Statistics. Any complaints concerning food quality, customer service or maintenance are usually addressed by him or her. It's not uncommon for managers to be the first to the restaurant and last to leave, says Gateway Gourmet. They may also spend some time working in an office when creating rosters, interviewing new employees and strategizing about the restaurant’s direction. Management positions are usually demanding, stressful and involve working many long hours. A restaurant manager oversees the day-to-day operations of the facility. Flexibility: Restaurant managers must be able to assess what their restaurant needs are at any moment. Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. They are also responsible for approving employee leave and organizing workers to cover the shifts of sick staff members. They hire and train new employees to perform tasks efficiently and productively. An operations manager has a niche in companies that offer products and services, and is responsible for the aspects of operations and production within a company. They Respect Their Staff. Here are some common certifications that restaurant managers can pursue: ServeSafe Food Handler Certification: This is one of the leading nationally recognized food safety certification programs. Gateway Gourmet: A Day in the Life of a Restaurant Manager, Snag A Job: Restaurant Management Job Description, U.S. Bureau of Labor Statistics: Occupational Outlook Handbook: Food Service Managers. Managers may seem to have the best jobs among the restaurant staff. Managers' duties are generally shaped by the type of management positions they have. If you are passionate about the food industry and have strong leadership qualities, working as a restaurant manager is not your only option. A front of the house manager knows she will have to count money, resolve customer service issues and make her staff's upcoming schedules. Managers' duties are generally shaped by the type of management positions they have. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. The restaurant manager will ensure all staff follow the restaurant’s policies and procedures and comply with local, state and federal laws about food safety and responsible service of alcohol. One of the best ways to motivate your staff to provide the best customer … On the low end, food service managers earned a 25th percentile salary of $38,260, meaning 75 percent earned more than this amount. In other cases, the manager is hired as an employee. On any given day a restaurant manager might have to monitor quality, respond to customer complaints and problems, oversee food preparation, make sure the restaurant is stocked with food and other items, guide employees, do the restaurant’s bookkeeping, and … Restaurant management is career choice that requires working on holidays, nights and weekends. Since many restaurants are open for at least two, and sometimes three, meal periods, a manager's days often span for 12 to 15 hours. Job Description for Restaurant Manager Restaurant Manager is responsible for overall operations of the restaurant, which may include overseeing the staff, monitoring inventory, purchasing equipment and supplies, and ensuring quality customer service and compliance with all food and beverage regulations. Are critical to a business ' success performing quality control on entrees, nothing. Service skills: restaurant managers ensure patrons enjoy their dining experience or honoring coupons number 1 out of 50 nationwide... Manager, your work will be much more than the typical work week where... Strong interpersonal skills and good organization are some of the house managers concentrate on menus, food and.. Does a restaurant management is career choice that requires working on holidays, nights and weekends, restaurant managers build... 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